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NTOA Basic Crisis Negotiations

This is a basic level course designed for professionals who are assigned to, work with, or oversee the functions of a crisis/hostage negotiations team.

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NTOA Basic Crisis Negotiations
NTOA Basic Crisis Negotiations

Time & Location

Jul 17, 2023, 8:00 AM – Jul 21, 2023, 5:00 PM

West Lampeter Township Municipal Bldg., 852 Village Rd, Lancaster, PA 17602, USA

About the event

Basic Crisis Negotiations


NTOA Members: $710          Non-NTOA Members: $765

Course Content Overview: 

1. The legal and historical foundations of hostage/crisis negotiations and current practices in the field

2. Active listening techniques and their role in communicating empathy and building rapport

3. Crisis negotiations team roles, and the relationship of negotiators to SWAT and incident commanders

4. The dynamics of negotiation problems, including suspect demands, obstacles, deadlines, hostage survival, threats, one-way communications, measuring progress, and the phases of a negotiation incident from initial contact to the exit plan

5. Suicide intervention skills for suicide and suicide by cop incidents

6. Intelligence exploitation including open source and social media

7. Common crisis situations and suspect profiles

8. Influence and compliance tactics

9. Managing indirect negotiations like the use of third party intermediaries and interpreters

10. Healthy practices designed to keep negotiators safe legally, physically, and emotionally

11. Practical exercises and scenario-based learning to reinforce new skills

Upon completion of this course, Pennsylvania EMS providers will be awarded 40 hours of continuing education credits.

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